In 1983 Dr. Garner graduated from Louisiana State University School of Veterinary Medicine.
In 1984 Dr. Garner founded Safari with the idea he would create a veterinary hospital that would allow him to practice medicine at the level he was taught in veterinary school.
This sounds like a strange concept – Why would a vet not be allowed to practice medicine like he or she was taught in veterinary school?– But traditional veterinary practice economics prevents the investment in high-end diagnostic and therapeutic equipment necessary for high-level practice.
Health Care Team – Team-Based Veterinary Medicine at Safari Veterinary Care Centers
Building Client Relationships are built upon trust and trusted communications. A trusted relationship occurs when the client can trust that you will be there for them and their pet. A client must trust that the information you give them is correct, accurate, and up to date and applies directly to their pet on that day at that time of day. They must trust in our skills, abilities and our medical records. Clients must trust that our recommendations are in the best interest of the pet not to make money or make our job easier. When we have trust our job is easier and everyone wins.
We set the stage for these communications between the client and our staff by setting formal standards that represent the rules of the game. There are standards of communication, care, conduct, appearance, customer service and ethics. These standards are the rails that the Safari Team Train ride on directing all aspects of the journey through Safari. https://www.safarivet.com/pet-care-with-a-difference/the-safari-difference/
Our system of veterinary practice has been successful on a grand scale. Starting with the visitation of other practitioners to Safari to see how we do it that eventually grew into formal multi-day presentations where we conducted our customer service meeting in front of hundreds of veterinarians wanting to copy our success. Eventually, over 2500 veterinarians and their staff came to Safari in League City Texas for training and inspiration.
Our staffs were grilled with every possible question about their jobs, the Safari System and how much they liked it. This was a very stressful time for our staff as they fielded sometimes harmful questions about their loyalty to our system. There was a high demand for knowledge about our system as well as tools for training team members from other hospitals.
Dr. Garner created a Safari Standards Manual and CD which was sold along with a Master Class Training Manual and a Version of Dr. Garner’s Software was also published for practitioners to enable their team to be more productive.
Veterinary Economics Magazine proclaimed the Safari Practice to be the “Most Productive Veterinary Practice in the World” This success was largely due to the Safari Standards and the Safari Workflows that enabled the veterinary team to become more effective. Visionary veterinary practitioners around the world could see this and adopted the Safari Standards with relative ease.